Privacy Policy

Effective Date: October 2025
DH Porter & Company Pty Ltd (ABN 63 689 771 873)
Website: www.dhporter.com.au‍

1. Commitment to Your Privacy

DH Porter & Company Pty Ltd ("DH Porter", "we", "our", "us") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This policy explains how we collect, use, disclose and protect your personal information, and how you can access or correct that information.

2. Information We Collect

We may collect the following types of personal information:

• Your name, email address, phone number or other contact details
• Business or delivery address
• Details of products and services you’ve purchased or inquired about
• IP address, browser type, and site usage data via cookies
• Any other information you provide to us directly (e.g. via web forms or email)

We do not intentionally collect sensitive information unless required or permitted by law.

3. How We Collect Personal Information

We may collect personal information when you:

• Contact us via our website, email, or phone
• Submit an enquiry or request a quote
• Engage our services or purchase our products
• Interact with us on social media or other digital channels
• Visit our website, including via cookies and analytics tools

Where possible, we collect personal information directly from you. We may also collect information from publicly available sources or third parties with your consent.

4. Use of Personal Information

We use your personal information for purposes including:

• Responding to your enquiries and providing customer service
• Processing orders or service requests
• Communicating with you about products, services, and promotions
• Improving our website, services, and customer experience
• Complying with legal obligations

We may use anonymised data for internal reporting and analysis.

5. Disclosure of Personal Information

We do not sell your personal information. We may disclose it to:

• Service providers (e.g. IT, website hosting, email or payment processors) strictly for purposes necessary to operate our business
• Government authorities or law enforcement as required by law
• Any party you authorise us to disclose it to

All third-party service providers are required to handle your data in accordance with this policy and applicable privacy laws.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve user experience, track site usage, and support marketing efforts.

You can configure your browser to reject some or all cookies; however, this may impact functionality of the site.

7. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using secure servers, SSL encryption where appropriate, and limiting access to authorised personnel.

However, no data transmission over the internet is completely secure. We cannot guarantee the security of any information you transmit to us online.

8. Access, Correction, and Your Rights

You may request access to the personal information we hold about you, and request corrections if that information is inaccurate or out of date.

To do so, please contact us at:

info@dhporter.com.au

We will respond within a reasonable timeframe and in accordance with the Privacy Act.

9. Overseas Disclosure

We do not routinely disclose personal information overseas. If we are required to do so (e.g. for cloud service providers), we will take reasonable steps to ensure the recipient complies with Australian privacy laws.

10. Questions or Complaints

If you have any concerns about your privacy or how we handle your information, please contact:

Privacy Officer

info@dhporter.com.au

83A Grose Street, North Parramatta, NSW 2151

We will acknowledge and respond to all complaints promptly and in accordance with our legal obligations.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in law or business practice. The most recent version will always be available on our website.